They did reach out.

So we reached out.

They vaguely apologized and claimed they’d switch to using the source version instead.

Which — fine. Not ideal, but technically within the rules. What stung more was their complete disinterest in any kind of professional support — even when we simply brought up the idea of a volume discount (!). They shut it down immediately. Apparently, sending satellites into orbit is easier than entertaining the thought of paying for open source support.

And did they actually switch to the source?

Of course not.

They just kept going — now using personal Outlook addresses and incrementing the email handles like they were running a script.