> all FinTech-type companies as unreliable
Please allow me to disagree (not really but yes). In the same spirit that some (fin-tech) companies prefer to _not_ do business with certain industries (e.g. porn) or countries (e.g. North Korea) for a wide variety of reason, doesn't make them unreliable. Makes them exactly what they are.
I am not trying to equate "access to my money" with "my favourite soft-drink is discontinued" because they have a very different impact to one's life (paying rent/mortgage/bills money vs sugar). I do understand though (I was working in a dairy company many-many years ago), that "we pulled this product because it costs X and makes 2x while product Z makes 5x, so bye-bye". In the same spirit many companies have profit margin requirements and they won't keep 'a service offering' that makes 'just a little'.
With Transferwise, one day I logged in from a new IP address (in Western Europe) and that seemed to trigger a requirement for me to re-upload identity documents.
The web-pages to upload identity documents did not work; the process would get so far, then just stop working.
I contacted Support, Support were unable to grasp the situation, let alone help.
I had 30 days before the account would be terminated for not uploading documents.
A couple of days before that happened, I tried again, and now upload worked.