The author never names the insurance company. I can't help but wonder if it's because they later realized there was a web app the whole time, and the ios/android apps were entirely optional.
Possibly. But people, in an emergency, do what they know best. You can prepare for some emergencies, but not all.
I know about someone having a heart attack, and people around him panicking and not knowing the emergency phone number 112
I'd never criticize someone's reaction during an emergency. I act dumb all the time, but I admit it later. My issue is this author is riding their viral headline about an anonymous evil insurer in cahoots with apple to kill, but won't name them for the factcheckers. You can rack your brain for all the possible reasons for this, but the Occam's Razor obvious one is that the insurer is actually innocent. But that would cause the torch-wielding mob to lose all interest in this story, if they found out there was a website the whole time. So the author will never name the insurer. I don't respect incomplete stories. Lie by omission. For attention.