Self-quoting[0]:
> Sonic has the best customer service of any company ever encountered, and it's not even close. The few times I've had to contact them for assistance, I've been very quickly connected with someone clearly _very_ technical who was able to grok my problem immediately and give clear, cogent, respectful debugging advice and perspective. I do not exaggerate when I say I would gladly pay double their current rate just for the peace of mind of knowing that I can depend on them if I ever need their support again. Not that I often do, because their baseline connectivity/speed is also great.
>
> ...yes, I know I look like a shill/bot. I don't care. They're genuinely just that good, and I will happily advocate for them until that ever changes.
> ...yes, I know I look like a shill/bot. I don't care. They're genuinely just that good, and I will happily advocate for them until that ever changes.
Properly good, human and effective customer service is so rare these days that I tend to trust hyperbolic reviews like these more than others, believing that the person honestly feels that way, having been there myself.
This has been my experience with our local ISP in Minneapolis as well. Granted, I’ve only ever reached out to them maybe 3 times over 6 years, but each time they’ve been exceptional. No more than two phone rings before a person in our metro area answered, they got me to right person who provided actual good believable information and the situation was fixed. The first time I ever reached out to them, by email, I wasn’t even a customer— I was calling to ask when they would resurface a sidewalk that they had torn up for an install in my neighborhood. The director of operations emailed me back, not with an exact date but with a pretty detailed reason for the delay that was clearly written just for this situation, not a form letter, and then he followed up when the work was scheduled.
One day we might even get IPv6! Everything else is true though, they’re super great.