So I'm watching one of the really old sales training videos [^0] and am wondering: for anyone here who shopped for stuff in the 60s/70s, were retail employees friendlier and more assistive than retail employees today? Do you think the brick-and-mortal retail experience is any better or worse than then?
[^0]: https://archive.org/details/S.S.KresgeTraining-TheABCsOfFrie.... It's also really trippy that the tips being given here STILL apply today at a basic level, even in complex technical sales!
It was definitely better back in the 80s, which is as far back as I can remember. Back then being a retail worker provided a livable wage, so you had people who actually cared and wanted to keep their job and actually help people.