Cursor sucks. Not as a product. As a team. Their customer support is terrible.
I was offered in writing a refund by the team who cold reached out to me to ask me why I cancelled my sub one week after start. Then they ignored my 3+ emails in response asking them to refund, and other means of trying to communicate with them. Offering me a refund as a bait to gain me back, then when I accept it they ghost me. Wow. Very low.
The product is not terrible but the team responses are. And this, if you see how they handled it, is also a very poor response. First thing you notice if you open the link is that the Cursor team removed the reddit post! As if we were not going to see it or something? Who do they think they are? Censoring bad comments which are 100% legit.
I am giving it a go to competitors just out of sheer frustration with how they handle customers, and I do recommend everybody to explore other products before you settle on Cursor. I don't intend to ever re-subscribe and have recommended friends to do the same, most of which agree with my experience.
> Their customer support is terrible.
You just don't know how to prompt it correctly.
sounds like perfect grounds for a chargeback to me. Company offered a full refund via one of its Agents, company then refused to honour that offer, time to make your bank force them to refund you.
Just because you use AI for customer service doesn't mean you don't have to honour its offers to customers. Air Canada recently lost a case where its AI offered a discount to a customer but then refused to offer it "IRL"
https://www.forbes.com/sites/marisagarcia/2024/02/19/what-ai...
Same exact thing happened to me. I tried out Vursor after hearing all the hype and canceled after a few weeks. Got an email asking if I wanted a refund and asking for any feedback. I replied with detailed feedback on why I canceled and accepted the refund offer, then never heard back from them.
Interesting. The same thing happened to me. Was offered a refund (graciously, as I had forgotten to cancel the subscription). And after thanking them and agreeing to the refund, was promptly ignored!
Very strange behavior honestly.
I had the same exact experience - after disappointment (couldn't use like 2/3 of my premium credits because every second request failed after they upgraded to 0.46) unsubscribed. They offered refund in email. I replied I wanted refund but no reply
Apparently they use AI to read emails. So the future of email will be like phone support now, where you keep writing LIVE AGENT until you get a human responding.
This reminds me of how small of a team they are, and makes me wonder if they have a customer support team that's growing commensurately with the size of the user base.