I forgot where I read that large organisations are effectively accountability dilution machines. No one is fully in charge, and everyone gets to say that their hands are tied, that computer says no.
This is the dark side of scale.
THe original version of that idea seems to come from "The Unaccountability Machine: Why Big Systems Make Terrible Decisions - and How The World Lost Its Mind", by Dan Davies (the "Lying for Money" guy.)
There's a shorter interview with him (in podcast form, includes a well-made transcript) going into these ideas at https://www.complexsystemspodcast.com/episodes/dan-davies-or...