even worse when you have even less control than that, if you run some type of hosting and are trying to convince non-technical clients (or even worse, non technical clients who think they are technical) to “please just add this record exactly as it says here to your domain” and they’re somehow unable to for months and months
> "please just add this record exactly as it says here to your domain" and they’re somehow unable to for months and months
I ran into this helping a friend whose biz emails to gmail recipients were getting dropped; the IT dept of the umbrella corp wouldn't respond. Same to me when I sent the correct DMARC, SPF etc.
(My friend's biz was his own but it shared some resources with a larger corp.)
I eventually realized that the (wrong) DMARC reporting domain wasn't even registered. I did what you'd expect and I soon had DMARC reports for subsidiaries of the umbrella corp. My friend passed that up to the CEO and suddenly IT was responsive.
In the end, it turned out that IT was deliberately blocking his biz emails to his biz family members. After 10 years they suddenly decided that email to family+gmail was risky and that they were going to gaslight my friend about it. Because reasons.
That’s a wild story, thanks for sharing - I find interfacing with external IT teams extraordinarily frustrating. I suspect it’s because businesses often don’t manage their IT teams well or have a good process to expedite business -> IT requests that really should be super easy and provide a lot of tangible value for the amount of comparative effort involved.
I’ve run into outright malicious stuff internally like this, but never externally - I would probably go apoplectic if I was your friend