> don't read consumer reports or reviews by randos on the internet
I like the idea of using industry literature, but I think consumer reviews have value too. Much smaller purchase, but I was considering a new travel thermos and all the professional review were praising it. As soon as I pulled up some consumer reviews though, it was almost universal that after washing it for the first time, it smelled of garlic and soy sauce. Apparently this issue was around for at least three years (into today).
Not sure why that got passed over by all the professionals (maybe a lack of time spent with the product), but I was glad I read the consumer reviews as well.
I don't gp was suggesting to trust professional reviewers but rather professionals who actually have to work with/repair the product in question.
But I do agree that that won't cover everything. Issues that need repair are a big concern but so is usability when the damned things are working "properly".