I have no complaints at all about this model. They work out the cost of providing a service, then they charge that cost plus a markup. They keep doing things that make them money. They stop doing things that don't make them money.
It seems like a straightforward way to run a business.
I have one big complaint and one little one. The big complaint is that they didn't even give one business day's notice, and the little complaint is that they raised prices at the same time they cut what they were offering by 20x, instead of doing one at a time.
Yep they're the technology equivalent of a discount supermarket. Everything is commoditized to the extreme.
Breath of fresh air in the modern cloud era tbh.